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© 2018 Horizon Information Systems, Inc.

SUPPORT

Investing in software technology to further your mission is a great first step, but it takes continuous effort to realize your vision. The key is feeling confident that you have partnered with a team that is not only committed to your success, but also has the resources, knowledge and expertise your organization needs to excel. Horizon Customer Support is proud to be your partner in helping you realize your mission.

Horizon Customer Support places highly trained professionals right at your fingertips, with expert support associates supporting our satisfied customers every day.

 

Our Implementation Services are driven by our commitment to assure our customers get off on the right foot. Our project managers partner with you throughout your project – from establishing a project plan to the project’s successful conclusion. Your project manager provides a single point of contact to tie all the pieces of the implementation together and bring peace of mind. They provide valuable information on project status, upcoming activities, and how to achieve implementation success. 

 

Our dedication to our customers doesn’t stop after the implementation is complete.  Our Support professionals are available Monday through Friday 8:00am-5:00pm ET, excluding holidays.  Plus 24-hour emergency support.

 

Our applications combine a user-friendly interface with a variety of useful resources built into the application for ease and convenience, including being one click away to the customer service portal, on-demand training videos, How-To documentation, and What’s New. 

 

Our online customer service portal allows you to log your own help desk ticket and review closed tickets, or you can log notes and attachments on open cases you’re still working on.

 

It is important for all users in your organization to have working knowledge of the product when contacting Support so that we can partner with you to find the quickest resolution to your questions. Horizon offers a diverse set of training options to meet a variety of roles, learning styles, and situations.

These options include, on-site or virtual instructor-led training, on-demand training videos, How-To documentation, and What’s New.  Review the Training Overview for more information.

 

Our commitment to you is your success. Our support is comprehensive, outcome focused, and centered around you.

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Our superstar Customer Support team is ready to help.